ggobd's Privacy Policy
Our complete and transparent commitment to how your personal data is collected, stored, and kept secure.
Section 1
Introduction & Scope of Application
ggobd is an online gaming and betting platform operated for users in Bangladesh. We place the highest importance on our users' privacy and believe that transparency is the foundation of a healthy digital relationship.
This Privacy Policy ("Policy") applies to all individuals who use the ggobd platform — whether they are registered members or simply visiting the website. In this Policy we describe in detail what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties.
Any changes to this Policy take effect upon publication on the website. By continuing to use ggobd, you are considered to have consented to the latest version of this Policy. If you object to any change, you have the right to stop using the platform and request that your account be closed.
Section 2
Information We Collect
ggobd collects two types of information to provide and improve its services — information provided directly by the user, and technical information collected automatically.
2.1 Personal Information Provided Directly
This includes information you provide during account registration and management:
- Full name and date of birth (for age verification — only users aged 21+ are permitted)
- Valid email address
- Mobile number (linked to bKash, Nagad, or Rocket)
- Payment-related information — mobile banking or bank account details required for transactions
- Government-issued document details submitted for identity verification (such as National ID number or passport information)
- Any information voluntarily provided when submitting a support request
2.2 Technical Information Collected Automatically
When you access the ggobd website, the following technical information may be collected automatically:
- IP address and geographic location (at city and country level)
- Device type, operating system, and browser information
- Session data — which pages you visited and how long you spent on them
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
- Referral source (how you arrived at the site)
2.3 Information Received from Third Parties
For identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification services. Such information is used strictly within the KYC (Know Your Customer) process.
Section 3
Purpose of Data Use
ggobd uses collected information only for specific, legitimate, and declared purposes. Information is never used for irrelevant purposes or in ways that are contrary to users' interests.
Account Management
Handling registration, login, identity verification, password recovery, and ensuring account security.
Financial Transaction Processing
Processing deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer.
Customer Support
Resolving your issues and reviewing complaints via live chat and email.
Security & Fraud Prevention
Detecting unusual activity, managing multiple accounts, and protecting the integrity of the platform.
Service Improvement
Analyzing user behavior to improve ggobd's products, game selection, and interface.
Communications & Notifications
Keeping you informed about important account updates, security alerts, and offers based on your preferences.
Section 4
Cookies & Tracking Technologies
Cookies and similar technologies are used to operate the ggobd website effectively and to improve your experience.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, store security tokens, and remember your preferred language. Disabling these cookies will make it impossible to use the core features of the site.
4.2 Analytical Cookies
These cookies collect site usage statistics — such as which pages are visited most and how long users stay. This information does not directly identify the user.
4.3 Cookie Controls
You can block or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your ggobd account or managing transactions.
Section 5
Sharing Information with Third Parties
ggobd never sells your personal information for commercial purposes. However, information may be shared with trusted partners in specific circumstances:
5.1 Payment Processors
Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. These institutions operate under their own privacy policies.
5.2 Identity Verification Services
Trusted third-party verification services may be used to complete the KYC process. This information is used solely for the purpose of confirming identity.
5.3 Game Providers
Our game software partners — including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi — may receive limited technical data for the purpose of operating games. This is necessary to ensure fairness and accuracy in gameplay.
5.4 Legal Obligations
It may be necessary to disclose information in response to a court order, legal process, or a lawful request from a competent authority. In such cases, we provide only the minimum information required within legal limits.
5.5 Business Transfers
In the event of a future change in ggobd's ownership or business restructuring, data may be transferred. You will be notified in advance in such a situation.
Section 6
Data Security Methods & Measures
ggobd uses modern technical and organizational security measures to protect your personal data. Our platform is secured with SSL encryption technology, which encrypts all data transmitted between your browser and our servers.
For the protection of stored data, we follow access control measures — only authorized personnel have access to user data, and that access is strictly monitored. Passwords are never stored directly — only encrypted hashes are kept.
However, it is not possible to guarantee 100% security over the internet or any digital medium. Therefore, while ggobd takes all reasonable steps to protect data, our liability in the event of a data breach is limited. If you notice any suspicious activity, contact our support team promptly.
6.1 Data Retention Period
Certain data may be retained while your account is active and even after the account is closed, for legal and financial audit purposes. Transaction data is generally retained for a minimum of five years. Data collected for personalized marketing purposes is not kept beyond what is necessary.
Section 7
Your Rights
ggobd believes that every user holds certain rights with respect to their own personal data. Those rights are described below:
- Right to Access: You may ask what information ggobd holds about you.
- Right to Correction: You have the right to request correction of any information that is inaccurate.
- Right to Erasure: In certain circumstances you may request that your data be deleted — however, some data may need to be retained due to legal and financial obligations.
- Right to Object to Processing: You have the right to object to the processing of your data for marketing communications and to unsubscribe.
- Right to Data Portability: You may request your data in a structured, machine-readable format.
- Right to Close Account: You may request that your ggobd account be closed at any time.
To exercise these rights, contact us directly through the details listed below. We will aim to respond to your request within a maximum of 30 business days.
Section 8
Protection of Minors' Data
ggobd is an adults-only platform. Only individuals aged 21 or above may open an account and use the service. We do not intentionally collect any personal information from minors.
Age verification is mandatory at the time of registration. If we become aware that a minor's data has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian suspects that their child is using ggobd, please notify our support team immediately.
Section 9
Changes & Updates to the Policy
ggobd reserves the right to update this Privacy Policy as needed. Changes will be published on this page and the update date will be noted above. For significant changes, registered users may be notified by email.
It is your responsibility to review this Policy periodically. If you continue to use ggobd after the latest update, you will be considered to have consented to the revised Policy.
9.1 International Data Transfers
Some of our technical service partners may use servers located outside Bangladesh. In such cases, we use encryption and contractual safeguards to ensure the security of data during transfer.
Section 10
Contact Us
If you have any questions, uncertainties, or data-related requests regarding this Privacy Policy, please contact our support team. We are available seven days a week, around the clock, to assist you in Bengali and English.
This Policy should be read together with the ggobd platform's Terms & Conditions and Responsible Gaming policy. Together, these documents form the complete legal framework governing our relationship with ggobd users.
Play safe,
play with confidence
Protecting your data is our responsibility. Your experience on ggobd is always safe, fair, and trustworthy.